Surliness. Arrogance. Narcissism. Borderline personality disorder. Basic stupidity. Restaurant Gal deals with them all–all in a day’s work.
Today, however, two polar opposites crossed the threshold of my foyer, giving me hope that human beings are basically, well, human, and that all are not so very terrible.
Ms. “I Want to Do Right” came in one day last week. “Hi. I was here two days ago and left a gratuity on my credit card for the waiter. But it hasn’t shown up on my credit card. Only the charge for the meal has posted. I want to make sure he gets his tip.”
Wow, here’s someone who is over the top about being on top of her credit cards. “Thank you,” I told her, equally impressed by her wanting to make sure her server gets his due. “Give me your name and number, where you were seated, the time you were here, and I will make sure to follow up.” She gave me her information, and off she went.
What are the chances this will really work out? I gave all the info to the office manager.
Amazingly, she came in again today. “Hi,” she smiled. “I just want you to know an adjusted charge showed up on my credit card. The gratuity came through. Will the waiter still get it this late?” I assured her he would. And I thanked her, trying not to gush about how nice she is to care so much about the waiter getting his tip. I double checked with the office manager–the server will get the tip, no question about it.
Mr. “I Need to Make Something Right” came in today as soon as the doors opened. “Hi. Um, I was here several months ago. I walked out on a check. I was sitting right out there in that bar area. I’d like to pay it today.”
Seriously. I wanted to hug him.
“That is so nice of you,” I told him. “Really, thank you. Let me call the office manager. I know he can help you straighten this out.” Which the office manager did.
To the woman who is concerned that her server is properly thanked–thank you, a thousand times.
To the man who is working step by step to correct past issues–good luck and God’s speed on your new life.